Privacy Policy - DarkCharm

Terms & Privacy Policy

1. Introduction

Welcome to DarkCHARM, a brand owned and operated by Kakaw Enterprise (Malaysia).

By accessing or purchasing from our website (www.darkcharm.com.my), you agree to comply with the following Terms and Privacy Policy.

We encourage all visitors and customers to read these terms carefully before using our site or placing an order.

2. Use of Website

The DarkCHARM website is intended for personal use and for purchasing our products.

You may not reproduce, copy, or use any content, images, or materials for commercial purposes without written consent from Kakaw Enterprise.

We reserve the right to update, modify, or discontinue any part of the site at any time to improve user experience or comply with new regulations.

3. Product Information

We strive to ensure all information — including prices, descriptions, and images — is accurate and up to date.

However, slight variations in packaging or presentation may occur due to handcrafted production and screen display differences.

All prices are shown in Malaysian Ringgit (RM) and include applicable taxes unless otherwise stated.

4. Orders and Payments

Orders are confirmed once payment has been successfully processed.

Payments can be made using credit/debit cards, FPX, or supported e-wallets.

In the event of system errors or double charges, please contact us at hello@darkcharm.com.my for further assistance.

DarkCHARM reserves the right to cancel or refund orders that are incomplete, fraudulent, or unavailable due to inventory limits.

5. Delivery Policy

We deliver nationwide within Malaysia, to Singapore, and soon to selected international destinations.

Delivery timing follows our official Delivery Status (FAQ No. 2), which outlines dispatch schedules and estimated delivery durations for each region.

Delivery times may vary due to courier performance, weather conditions, or festive seasons.

All parcels are freshly packed, sealed, and insulated to ensure optimal product quality upon arrival.

6. Returns & Refunds

Please refer to our full Return & Refund Policy for detailed information on product return eligibility, procedures, and timelines.

As DarkCHARM products are perishable, returns are limited to specific conditions such as damaged or incorrect items.

7. Privacy Policy

DarkCHARM values your trust and is committed to protecting your personal information.
We collect only essential details such as:

Name, delivery address, phone number, and email (for order processing and communication).
Payment information (secured and handled by certified third-party payment gateways).
Non-identifiable analytics data to improve website performance and customer experience.
Your information is never sold, shared, or disclosed to unrelated third parties.

We may occasionally contact you with promotions or product updates — you may unsubscribe anytime.

8. Data Security

All personal data is stored in encrypted and access-controlled systems.

We continuously monitor our platform to ensure compliance with Malaysia’s Personal Data Protection Act (PDPA).

9. Intellectual Property

All trademarks, product names, text, designs, and images on this website are the exclusive property of Kakaw Enterprise and protected under copyright law.
Unauthorized use is strictly prohibited.